Managing Difficult Conversations (Managers Only)

MANAGERS ONLY. *Please note: also a part of the HLC MSS, Module 5 – Managing Difficult Conversations.

Please join us with our guest speaker, Lisa Neale, Ombuds Longwood Campus. Lisa joins the Harvard Ombuds Office with over 19 years’ experience in Ombudsing, mediating, conflict coaching and training.  Lisa hails from the University of Colorado Anschutz Medical campus and is certified in Restorative Justice, Crucial Conversations and Accountability, and the DiSC Personality Profile.

This virtual workshop is a camera-on event. We kindly ask all participants to have their cameras on throughout the session to encourage active engagement and foster a collaborative learning environment. In addition, there will be breakout groups for small group discussion.

We all know the feeling, a pit in our stomach when we know we must have a difficult conversation. We know our jobs well, but how proficient do you feel when it comes to managing conflict well? When a conflict surfaces, we generally feel ill-equipped at best. At our worst, we may cause the situation to escalate and erode our relationships even further.

Based on the book Crucial Conversations, this workshop will provide practical and easy-to-implement skills for addressing conflict at work or in your personal life. Participants will learn the importance of managing emotions, preparing for difficult conversations, and maintaining healthy motives throughout the conflict. Lastly, we’ll look at your real-world examples and practice having these important conversations.

Audience: HLC Staff, Faculty, Post Docs

Pre-Requisites: None

Cost: None

Late Drop/Cancel Fee: None

Office of Employee Wellness and Development welcomes participants to our programs and activities. For questions, or to request an accommodation, please contact hlctraining@hsph.harvard.edu