Managing Difficult Conversations (HLC, Managers Only)

As managers, you know your job and your team member’s jobs really well, but how proficient do you feel when it comes to managing conflict well?   When a conflict surfaces, we generally feel ill-equipped at best.  At our worst, we may cause the situation to escalate and erode our relationships even further.

Based on the book Crucial Conversations, this two-hour workshop will provide practical and easy-to-implement skills for addressing conflict at work or in your personal life.  Participants will learn the importance of managing emotions, preparing for difficult conversations, and maintaining healthy motives throughout the conflict.  Lastly, we’ll look at your real-world examples and practice having these important conversations.

Join us for this NEW offering for managers recently included in the Manager-Supervisor Series Program. Co-facilitated with the Lisa Neale, Ombuds from the Longwood Ombuds Office.  Space is limited.

Audience:  HSPH, HMS, HSDM – Managers