Managing Difficult Conversations (HLC)
Zoom Virtual WebinarWe all know the feeling, a pit in our stomach when we know we must have a difficult conversation. We know our jobs well, but how proficient do you feel when it comes to managing conflict well? When a conflict surfaces, we generally feel ill-equipped at best. At our worst, we may cause the situation to escalate and erode our relationships even further. Based on the book Crucial Conversations, this…